Refund Policy

Valid completed registrations

Valid completed registrations are non-refundable. Duplicate, multiple or incorrect charges will be reviewed for refund, along with refunds required by law, including for deficient or misdescribed services. Approved refunds for duplicate, multiple or incorrect charges are initiated within 5–7 working days after verification. Bank or payment-provider credit time is separate and is not guaranteed by the portal.

A change of mind, absence from an exam or mock, or failure to arrange the disclosed computer, camera and internet requirements does not ordinarily qualify for a refund of a valid completed registration. This is subject to the exceptions and legal rights below.

Duplicate, multiple or incorrect charges

If more than one charge was collected for the same intended registration, or the charged amount was incorrect, contact support with each payment reference. The team will reconcile the payment records and refund verified excess or incorrect amounts. If a bank debit has not produced a confirmed registration, ask support to trace it before paying again.

Service issues and legal exceptions

The non-refundable rule does not prevent a refund or other remedy required by law, including where the service is deficient, misdescribed or not provided as agreed. Cancellation or a material service change by the organising team will be reviewed for the remedies that apply.

How to request a review

Email support@dbolympiad.com with the student or roster ID, registration number if available, payment reference(s), date, amount and reason. Share only the transaction details needed to trace the payment; never send card numbers, passwords, PINs or OTPs.

Institution/Partner bulk payment requests should identify the roster and affected registrations. The team may ask for evidence needed to reconcile the charge.

Refund processing

Approved refunds for duplicate, multiple or incorrect charges are initiated within 5–7 working days after verification. Bank or payment-provider credit time is separate and is not guaranteed by the portal.

Approved refunds are returned through the payment provider to the original payment method. The support team will share the refund reference once the refund is initiated. Contact support for the current status of a submitted request.